Once you’ve made your purchase, you’ll receive an email confirmation which will include your unique registration number.

You’ll then need to head to our submission form page to activate your test. It’s important to complete all parts of the online form as this will help our laboratory team and ensure you receive your results as soon as possible. If you’ve ordered more than one test, each one will need to be activated individually.

PLEASE NOTE: No physical kit is sent to you. Following your purchase, you will receive an email with instructions what to do next and how to return your sample to our testing facility.

We only require a few strands of hair for testing. If your pet's hair is longer than an inch, 10 strands should be sufficient. If it is shorter than an inch, we recommend taking 10-15 strands.

We can test any of your pet's body hair except from the pubic area. When cutting the hair, cut as close to the root as possible.

Once your pet's hair sample is collected place the strands into a small, sealable bag to ensure the hair remains dry and secure during transit, and place that into a secure mailing envelope.

Please take care and apply the correct postage to make sure your sample will arrive at our testing laboratory. We recommend sending your sample using a priority tracked service.